Live video support for your website
Let visitors reach your team over live video in one click, with no app to download. From $31/month, no setup fee — start today without waiting for a quote.
LIVE12:48Sarah K. • Visitor
YouGo live in just 4 steps
Four clear steps from sign-up to your first video call.
Sign up & pick your plan
Create your company and subdomain in minutes.
Add the widget to your site
Place the support button in your site’s corner with one line of code.
Connect your agents
Your team logs into the panel and goes online.
Go on video
Visitors click the button, your team greets them instantly.
Core features for live video support
Live calls, screen sharing, queues and mobile notifications on one platform. Click a feature for details.
Your name, your colors
With your own subdomain (firma.bitenta.com), logo and brand colors. Your agents and visitors see entirely your brand.
- Brand-specific subdomain
- Upload logo and theme color
- Apply instantly with live preview
Choose a color — the panel instantly takes on your brand.
Scenarios tailored to different industries
Real examples such as product demonstrations, pre-consultations and technical support.
Who Bitenta is for, and who it is not for
Bitenta is for you if
- You want to talk to visitors on your own website over video
- You are a small team and do not want a procurement process or a sales quote
- You want to start today and go live this week
- You want to know what you will pay up front
Bitenta is not for you if
- You are building a call centre: we have no IVR, dialer or inbound/outbound call management
- You require hosting on your own servers (on-premise)
- You are looking for identity verification, OCR or NFC modules
Latest posts on live support
Guides, examples and comparisons on how to use video customer support in your industry.
Frequently asked questions
How long does setup take?
After signing up, add the widget code to your website and go live.
Does the visitor need to download an app?
No. The call happens entirely in the browser (WebRTC).
How many agents can I add?
It depends on your plan; you can see the number of rooms and agents per plan in the comparison table on the pricing page.
Where is my data stored?
On our servers in the European Union; system emails are sent through a service in the United States. Video/audio streams are not recorded on any server. The component-by-component list is in the Data Processing Agreement.
Are calls recorded?
No. Audio and video are end-to-end encrypted and are not stored on our servers. When a direct connection can be established the stream travels between the browsers and never touches a server; on networks that block direct connections, such as corporate firewalls, packets may pass through a relay server — it forwards the encrypted data but cannot decrypt or record it. Only statistical metadata such as the call’s date, duration and agent performance is recorded.
Is there a setup fee?
No. The only amount you pay is the monthly price of the plan you choose; there is no setup fee, no training fee, no minimum agent count and no commitment. You add the widget code to your site yourself, so you do not have to wait for a technical team.
Ready?
Start your first live customer call
Go live under your own brand. Try it without a credit card.