Sector

KVKK-compliant live support for the healthcare sector

Run pre-consultations, counseling and appointment communications in a KVKK-compliant, P2P-encrypted way — with no recordings.

KVKKCompliant processingKVKKData processing agreementP2PUnrecorded, encrypted connection
Doctor in a modern clinic during a KVKK-compliant live video consultation

Health data is classified as "special category personal data" under Article 6 of the KVKK and requires the highest standard of protection. With Bitenta, consultation content is never recorded: whenever a direct connection can be established, audio and video between patient and clinician flow peer-to-peer (end-to-end) and never pass through any server. On networks where this isn't feasible, traffic is relayed only through encrypted relay servers and is never recorded under any circumstances. This means clinics, dental and aesthetic centers, psychologists and dietitians can run pre-consultations, patient counseling and appointment communications securely via browser — no app download required. Bitenta is not a medical diagnostic tool; it is a communication infrastructure that brings patients and healthcare professionals together safely. The organization's own obligations under remote healthcare regulations remain its responsibility.

Common challenges

Because health data is classified as special category, recording a consultation or exposing its content to third parties creates serious compliance risk. At the same time, patients are forced to come into the clinic or wait on hold just to ask a simple preliminary question, no-show rates climb, and the recording of sensitive conversations creates real privacy concerns.

The Bitenta approach

Whenever a direct connection is established, audio and video flow peer-to-peer without touching our servers and are never recorded. With a "Start consultation" button embedded on your website, patients meet their clinician or counselor in a single click. The queue system manages traffic during busy periods, while the multi-room structure routes each unit (dental, aesthetic, psychology) separately. With the Enterprise plan, a data processing agreement is signed under the KVKK.

Why does health data require special care?

The KVKK classifies data related to health and sexual life as "special category personal data" and ties its processing to strict conditions. Such data may not be processed without the explicit consent of the data subject, may not be stored without adequate security measures, and recording it carries high risk. Tools that record consultations effectively move a patient's complaints, pre-diagnostic information or imagery into a jurisdiction outside your control. Bitenta eliminates this risk from the outset: signaling and metadata are processed in Turkey, while audio and video flow directly between parties and are never recorded at any point.

Which healthcare organizations is it suited for?

Bitenta fits the patient communication workflows of private clinics, dental and oral health centers, aesthetic centers, psychologists and psychological counselors, dietitians, physiotherapy centers and medical centers. Typical uses include pre-procedure consultation, post-treatment follow-up counseling, treatment plan presentation and pre-appointment information sharing. Screen sharing lets you walk the patient through a treatment plan, X-ray or informed-consent document together. Thanks to the multi-room structure, dental, aesthetic and psychology units within the same organization manage their own queues separately, ensuring each patient is routed to the right specialist.

Reduces no-shows and improves access

A significant share of patients book an appointment just to ask a simple question or to find out whether a procedure is right for them — and then don't show up. Video pre-consultation digitizes this step: the patient speaks with a specialist without traveling to the clinic, clarifies expectations, and only those who genuinely need to attend keep the in-person appointment. This both improves chair/room utilization and opens access for patients outside the city or with limited mobility. At the end of the consultation, satisfaction surveys measure patient experience, while duration and load statistics are reported in the dashboard — and because consultation content is never stored, privacy is preserved.

Why Bitenta

Highlights for this sector

Consultation content is never recorded — only duration and statistics are kept

P2P encryption — when a direct connection is possible, audio/video never pass through a server and are never recorded

KVKK data processing agreement (Enterprise plan)

Pre-consultation, counseling and appointment communication

Multi-room setup — dental, aesthetic and psychology units handled separately

Queue system — patient order managed smoothly

No app download — patient connects from the browser in a single click

Capabilities

Tools built for this sector

P2P encryption

Audio and video stream end-to-end encrypted; when a direct connection is established they never pass through a server and are never recorded.

No recordings stored

Consultation content is not retained; retention periods are published on the security page.

Queue & multi-room

Patients are queued and routed into separate rooms per unit.

Privacy by design

Consultation content is never stored anywhere; only duration and statistics are kept.

FAQ

Frequently asked questions

Is health data processed in line with the KVKK?

Health data is classified as special category personal data under Article 6 of the KVKK. On Bitenta, audio and video are never recorded; retention periods for the metadata processed, server locations and cross-border transfer conditions are documented in the Privacy Notice and Data Processing Agreement, and an Enterprise-plan KVKK data processing agreement is signed. The obligation to collect explicit consent and provide information rests with the healthcare organization; Bitenta provides the forms and consent fields you need to capture it.

Does your server relay or record the audio and video?

Nothing is recorded, and relay depends on the network. Whenever a direct connection can be established, audio and video flow peer-to-peer between patient and clinician and never pass through our servers. On networks that block direct connections — such as enterprise firewalls — packets are routed through our TURN relay server. Because encryption is end-to-end, the relay server cannot decrypt the content and only forwards encrypted packets. No recording occurs under any circumstances; only non-sensitive data such as consultation duration and statistics are retained.

Which healthcare organizations can use it?

It is well suited to clinics, dental and oral health centers, aesthetic and beauty centers, psychologists and counselors, dietitians, physiotherapy centers and medical centers. Typical scenarios include pre-consultation, counseling, treatment plan presentation and appointment communication.

Does the patient need to install an app?

No. The consultation opens in WebRTC in the browser; the patient clicks the button on your site and connects without any installation or sign-up. This makes access especially easy for elderly patients.

Can it be used with appointment workflows and multiple units?

Yes. The queue system manages patient order, and the multi-room structure routes dental, aesthetic and psychology units separately. It fits pre-consultation and pre-appointment information scenarios well.

Is it compliant with remote healthcare regulations?

Bitenta is not a diagnostic or treatment tool — it is a communication infrastructure that brings patients and healthcare professionals together securely. Responsibility for consultation content and for obligations under remote healthcare regulations (such as the relevant Turkish legislation) rests with the healthcare organization itself; Bitenta provides the secure, KVKK-compliant channel.

Can we use it under our own brand with multiple clinicians?

Yes. Depending on the plan, you can define multiple clinicians/counselors and parallel consultations; the Enterprise plan also includes white-labeling so the interface matches your organization's brand.

Related features:
Video ConsultationQueue ManagementEnterprise Management

Other sectors

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