Add Live Support to Your Website with a Single Line of Code
Paste the single line of code generated from the panel into your site. Customize button color, text, form fields, GDPR consent, and survey with live preview from the panel.
You no longer need a developer, plugin, or complex setup to add live support. The Bitenta embed widget connects to your website with a single line of <script> code generated from the panel. Paste this code into your site's <head> section or before the </body> tag; Bitenta takes care of the rest. You can display the widget in two ways: as a floating “Get Support” button in the corner of the page or directly embedded (inline) into a selected area. Customize the button's color, text, pre-chat form, GDPR consent, and post-chat survey entirely from the panel, with live preview — no coding required.
Setup really is one line
Paste this code, generated for the room you created in the panel, into your site’s <head> section or just before </body>. The script loads asynchronously and doesn’t affect your site’s speed.
<!-- Floating "Get Support" button (button mode) -->
<script
src="https://destek.bitenta.com/embed/loader.js?room=ROOM_UUID"
async>
</script><!-- Embed the widget inside this area (embedded / inline mode) -->
<div id="ls-widget-root"></div>
<script
src="https://destek.bitenta.com/embed/loader.js?room=ROOM_UUID"
async>
</script>In place ofROOM_UUID, the ID of the room you created in the panel is filled in automatically. Button/embedded appearance is chosen from the room settings.
Live in 3 steps
Create a Room
Open a new room from the panel; set the button text, color, and form settings with live preview.
Copy the Code
Copy the single line of <script> code generated for the room from the panel.
Paste into Your Site
Paste before the <head> or </body> tag. The widget is live instantly.
Two modes: floating button or embedded
In the panel, “Show button” switches between the two appearances with one click.
Button mode
A floating “Get Support” button in the corner of the page. When the visitor clicks, a form opens.
Embedded (inline) mode
No button; the widget is placed directly in the area you choose, at responsive width.
Info before the call, feedback after
Collect full name, phone and email from the visitor; obtain KVKK consent; show a satisfaction survey at the end of the call.
Contact Form
Hello! How can we help you?
How was your call?
Post-call satisfaction survey
What you can do with the widget
Button or Inline
Floating support button in the corner or embedded widget on the page — toggle “Show Button” with a single click.
Customizable Button
Button text and color set from the panel; visible instantly with live preview.
Pre-Chat Form
Collect name, phone, email; customize welcome message.
GDPR/Terms Consent
Make GDPR consent/terms agreement mandatory before chat.
Post-Chat Survey
Post-chat satisfaction survey is shown automatically.
Responsive Width
Width settings for SM/MD/LG/XL/XXL breakpoints in inline mode.
Platform Independent
Works with WordPress, Shopify, WooCommerce, Ticimax, Wix, custom sites — all platforms supported.
Asynchronous Loading
Script loads asynchronously; does not affect your site's speed and loading.
Frequently asked questions
Do I need a programmer to add the widget?
No. Simply paste the single line of script code generated from the panel into your site's <head> or before the </body> tag. No coding knowledge is required; most site owners complete it in 5 minutes.
Which platforms is it compatible with?
It works with all platforms where you can add HTML code, including WordPress, Shopify, WooCommerce, Ticimax, Wix, IdeaSoft, and custom software. Thanks to the single line <script> standard, it is platform-independent.
What is the difference between button mode and inline (embedded) mode?
In button mode, the widget appears as a floating “Get Support” button in the corner of the page. In inline (embedded) mode, it appears without a button, directly embedded into a selected area, and can be set to any responsive width you prefer — for example, in the middle of a contact page.
Can I change the button's color, text, and position?
Yes. Button text and color are set from the panel; you see the changes instantly with live preview. In inline mode, responsive width (SM/MD/LG/XL/XXL breakpoints) can be set individually.
What customer information do I collect before the chat?
The default contact form collects name, phone, and email; you can customize the welcome message. If you wish, GDPR/terms consent can be made mandatory, and a post-chat satisfaction survey can be shown.
Can I allow only voice chat?
Yes. If you enable the “audio-only” mode from the room settings, visitors can chat without turning on their camera, using only voice — ideal for low bandwidth or privacy preference.
Does the widget affect my site's speed?
No. The script loads asynchronously (async); it does not block your page from loading. The widget only fully activates when the visitor clicks the button.