Comparison
Bitenta or WebRTC from scratch?
You can build video support infrastructure yourself — WebRTC is an open standard and browsers support it. The table below puts a ready-made platform side by side with what building from scratch actually involves.
| What you need | Bitenta | WebRTC from scratch |
|---|---|---|
| Runs in the browser, no app download | ||
| Encrypted media traffic (DTLS-SRTP) | ||
| Time to go live | One line of script · minutes | Signalling, TURN, dashboard · weeks |
| Running the signalling server and TURN/STUN | Included, on our side | You deploy, scale and monitor it |
| Agent dashboard, call queue, multiple rooms | — | |
| Visitor widget (floating button or embedded) | — | |
| Screen sharing and file transfer interface | Browser API exists, no interface | |
| Virtual backgrounds and blur | — | |
| Connection quality indicator and auto-reconnect | — | |
| Post-call satisfaction survey and reporting | — | |
| Consent records and retention management (KVKK/GDPR) | You implement it yourself | |
| Mobile app for agents | — | |
| Browser updates and maintenance | Our responsibility | Your team’s responsibility |
This is an approach comparison: the right column shows what the WebRTC standard gives you on its own and what you would have to build yourself. It is not a comparison with any specific product.
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