WebRTC Live Screen Sharing for Remote Support
Share your entire screen, a single window, or just a browser tab with a single click during a call. No app download or setup required for the customer.
Every minute you spend trying to guide a customer over the phone with instructions like "click this button, a menu will open on the top right" drains both your and the customer's patience. Live screen sharing ends this conversation with a single action: your customer clicks a button on your website, chooses to share, and transmits their screen to you. Bitenta's screen sharing uses the WebRTC standard's getDisplayMedia API, works natively in the browser, and doesn't require the customer to download any applications. The video stream is established directly (P2P) between the representative and the customer and is end-to-end encrypted with DTLS/SRTP; not even our servers can see the content.
Step by step
Start the Call
First, open the video call from the Bitenta button on your website.
Share Screen
Click the share button; select full screen, window, or tab.
Let the Other Party See
The screen stream is transmitted via P2P; latency is usually below 200 ms.
What is browser-based screen sharing and how does it work?
Modern browsers provide an API called getDisplayMedia under the WebRTC umbrella; this API captures the screen, an open window, or a browser tab in real-time video stream with user permission. When your customer clicks the "Share Screen" button in the Bitenta window, the browser shows a standard dialog for selecting the sharing source: entire screen, a specific application window, or just a tab. Once the selection is made, the video stream is transmitted to the representative as an additional media channel in the existing video call. It works on the latest versions of Chrome, Edge, Firefox, and Safari; no plugins, extensions, or desktop apps are needed.
Ideal for remote technical support, onboarding, and product demos
Did your customer get lost in a SaaS panel? Are they stuck on a payment step? Do they want to learn how to set up a new feature? Screen sharing compresses all these scenarios into a single call: your customer shares their screen, you guide them visually; you can put the customer on the right path in seconds without the need for email exchanges when they click the wrong place. Since both the representative and the customer can share their screens, it's not just one-way support, but also a two-way demo is possible — no need to set up a separate Zoom for showcasing your product live.
P2P encrypted transmission, KVKK compliance, and low latency
In Bitenta, the screen stream goes through the same security chain as video and audio: a direct WebRTC connection is established between the representative and the customer, and the stream is end-to-end encrypted with DTLS/SRTP. No recordings are kept; content is not stored on any servers. Connection setup uses STUN/TURN servers in Turkey, ensuring that latency in most shares stays below 200 ms. When connection quality drops, Bitenta automatically adjusts resolution and bitrate so that text on the screen remains readable. All metadata is processed in Turkey; data processing agreements are signed with corporate customers under KVKK.
What you can do with this feature
Full Screen, Window, or Tab
You can share the entire screen, a single application window, or just a browser tab.
Two-Way Sharing
Both the representative and the customer can share their screens; demo and remote support in a single call.
Simultaneous with Video
Screen sharing is added as an additional channel to the existing video call; face and screen at the same time.
P2P End-to-End Encrypted
The screen stream is encrypted with DTLS/SRTP; does not pass through our servers, not recorded.
<200 ms Latency
Thanks to Turkey STUN/TURN servers, real-time, uninterrupted streaming.
No Setup Required
The customer does not download tools like TeamViewer, AnyDesk; the browser is sufficient.
Adaptive Quality
When the connection drops, resolution and bitrate are automatically adjusted; text on the screen remains readable.
KVKK & TR Server
Metadata is processed in Turkey; content is not stored because it is P2P.
Frequently asked questions
Is an additional application or plugin required for screen sharing?
No. The built-in getDisplayMedia API of modern browsers is used; your customer can share their screen with a single click in the latest versions of Chrome, Firefox, Safari, or Edge. There is no need for downloaded software like TeamViewer, AnyDesk.
Can I share the entire screen or just a single window?
All three are possible: entire screen, a specific application window, or just a browser tab. When starting the share, the browser asks you to make a selection; only the selected area is displayed.
Is screen sharing secure, is the image stored on servers?
The screen stream is transmitted P2P (end-to-end) like audio and video and is encrypted with DTLS/SRTP. The stream does not pass through our servers, not recorded. The STUN/TURN infrastructure in Turkey establishes the connection; it does not see the content.
What happens if my customer's sensitive data is exposed while sharing the screen?
The browser clearly shows the customer which area they are sharing before the sharing starts; they can stop the sharing instantly with the "Stop Sharing" button at any time. When only a single window or tab is shared, other tabs and notifications are not visible.
Can screen sharing and video work simultaneously?
Yes. The screen stream is added as an additional media channel to the existing video call; your customer's face remains in a small window, the screen is shared in the main view. Thanks to WebRTC simulcast, both streams are transmitted with low latency.
Can screen sharing be done from mobile devices?
Screen sharing is supported on iOS 17+ Safari and Android Chrome similarly to the desktop. Mobile support may vary depending on the browser version; the most common use is on desktop browsers.
How is resolution and frame rate adjusted?
By default, your screen is shared at its actual resolution up to 30 FPS. When the connection quality drops, Bitenta automatically adjusts the resolution and bitrate; the text on the screen remains readable.