Delivery and Return Terms

Çebi Medya
Gökevler Mah. 564. Sk. Ödül İstanbul H Blok No: 2 4H İç Kapı No: 474 Esenyurt/İstanbul

Phone: +90 544 902 90 01
Email: info@bitenta.com

Bitenta is a browser-based live video support infrastructure embedded into websites. The service provided is a digital subscription; there is no physical product delivery or shipping process.

The moment your payment is approved, your account is activated automatically and all features of your chosen plan become available. Delivery takes place instantly, electronically.

Activation details are sent to your registered email address. Users whose payment is approved but whose account is not active can reach us at info@bitenta.com.

Before moving to a paid plan, you can try the service for free. The trial period is 5 to 15 days depending on the plan, and no credit card details are required to start a trial.

The trial is offered so you can evaluate whether the service fits your needs before paying. The trial can be used once per email address.

Under Article 15/1-ğ of the Distance Contracts Regulation, services performed instantly in electronic form are among the exceptions to the right of withdrawal. Since the Bitenta subscription is performed instantly upon payment approval, it falls within this exception.

For this reason, a free trial period is offered so you can evaluate the service before purchasing (see clause 4).

You can cancel your subscription at any time. Upon your cancellation request, the service continues uninterrupted until the end of the paid period and is not renewed automatically at the end of the period.

Cancellation does not create a refund for the paid, in-use period; your access to the service continues until the end of the period.

A refund request is processed as a cancellation of your subscription: your access to the service continues uninterrupted until the end of the paid period, and the subscription is not renewed automatically at the end of that period. No repayment is made for the period in use; the subscription is a digital service performed instantly, and the service has been provided up to the date of the request.

The following are not refund requests but corrections of an amount that should never have been charged. In these cases the amount is returned to the card the payment was made with:

• A duplicate charge or a charge of an incorrect amount
• The service never being provided by us despite payment being taken
• Detection of unauthorized card use

Such requests are sent to info@bitenta.com. Approved amounts are returned to the card the payment was made with, through our payment infrastructure iyzico. The time for the amount to reflect on your card varies between 3–14 business days depending on your bank; this period is within the bank’s process.

For disputes arising from these terms, Consumer Arbitration Committees are authorized within the monetary limits announced by the Ministry of Trade, and Consumer Courts for disputes exceeding these limits.

For your questions, you can reach us via our contact page.