Corporate Video Support Management
All rooms, agents, and subscriptions under one organization. Plan limits are automatically enforced; roles and capacity are managed from a single panel.
As your team grows, live support becomes not just a communication tool, but an operation that needs to be managed. Bitenta brings everything under one organization: your rooms (departments), agents, and subscription are all connected here. Your plan sets limits for the number of rooms, agents, and concurrent meetings; these limits are automatically enforced across the organization — when a limit is reached, the system responds with a clear warning, not an error. Roles are clear: Admins manage the entire organization, rooms, agents, and settings; Agents only see the queue for the rooms they are assigned to. Subscription is organization-based and starts with a free trial.
Corporate order in three steps
Set Up Your Organization
Create your company, add agents, assign roles.
Plan & Limits
Your plan sets limits for rooms, agents, and concurrent meetings.
Manage from a Single Panel
Monitor all rooms, agents, and usage from one place.
Organization, limits and roles
Manage without losing control as your operation grows.
Organization-based structure
Rooms, agents and the subscription belong to a single organization. The administrator sees and manages the entire operation from one panel.
Plan limits & automatic enforcement
The number of rooms, agents and concurrent calls is limited by plan. Limits are enforced automatically across the organization; overruns are blocked.
Graceful behavior at capacity
When the concurrent-call limit is reached, a “capacity full” message is shown to new visitors; no one hits an error screen.
Role-based authorization
The administrator (admin) manages the organization; the agent only sees the queue of their assigned rooms and conducts calls.
What you gain with corporate management
Organization-Based
Rooms, agents, and subscription under one company umbrella.
Plan Limits
Upper limits for rooms, agents, and concurrent meetings.
Automatic Capacity Control
Prevents exceeding limits; visitors are informed when concurrent capacity is full.
Admin/Agent Roles
Admins manage everything; agents see only the queues they are assigned to.
Multiple Rooms/Departments
Unlimited departments within your limit; each with a separate team.
Organization-Based Subscription
Free trial, monthly/yearly; renew from one place.
Branded Subdomain
Each organization manages from their own subdomain.
KVKK & TR Server
All management data on Turkey server, KVKK compliant.
Frequently asked questions
How does the organization structure work?
Each company is an organization; rooms, agents, and subscription are tied to this organization. The admin manages all rooms, agents, and settings of the organization from a single panel.
What are the plan limits?
Your plan sets upper limits for the number of rooms, agents, and concurrent meetings. These limits are automatically enforced across the organization; attempts to exceed them are blocked.
What happens when a limit is reached?
When your agent or room limit is reached, you cannot add new ones (until you upgrade your plan). When the concurrent meeting limit is reached, visitors are shown a 'capacity full' message for the room; no one encounters an error.
What roles are available?
There are two main roles: Admin and Agent. The admin manages the organization, rooms, agents, and settings; the agent only sees the queue for the rooms they are assigned to and conducts meetings.
Can I manage multiple departments/rooms?
Yes. Within your plan limits, you can create as many rooms (departments/topics) as you want, assign different agents to each room, and monitor them all from a single panel.
How do I manage subscription and billing?
Subscription is organization-based: it starts with a free trial period and continues monthly or yearly. Plan status, remaining trial time, and renewal are managed from one place.