Sector

Secure video conferencing for finance and banking

Build trust with face-to-face, encrypted interactions in identity and transaction processes.

Branchless advisorycustomers don't need to visit a branchWhite labelwith your corporate brandingE2Eend-to-end encrypted connection
Financial advisor providing secure live video consultation

In finance, customer relationships are built on trust; decisions about loans, insurance, or investments require customers to speak with a trusted advisor face-to-face. However, customers often have to visit a branch even for simple consultations, while phone calls don't allow for sharing documents or faces. With Bitenta, secure P2P video calls bring customer advisory into the digital age: end-to-end encrypted connections, Turkey-based servers, and a no-log architecture meet the finance sector's expectations for trust and privacy. Bitenta is not a remote identity verification tool (e.g., for BDDK-compliant remote customer onboarding) but a secure communication channel for customer advisory and information; identity verification processes compliant with regulations remain the institution's responsibility.

Common challenges

Customers are forced to visit branches for advisory, while phone calls don't allow for document and face sharing. A secure, no-log, KVKK-compliant digital communication channel is missing.

The Bitenta approach

Secure P2P video calls enable customer advisory and information sharing to go digital. Screen sharing allows for joint review of offers, policies, or contracts. End-to-end encrypted, no-log, KVKK-compliant infrastructure with Turkey-based servers; customizable with white-label for your own brand at the enterprise level.

Financial decisions require trust

A customer wants to make decisions about loans, retirement, or investments by looking into the eyes of a trusted advisor. The warmth of a phone call is limited; written communication is cold and impersonal. Video calls bring the trust-inspiring face-to-face experience of a branch to the screen: the advisor introduces themselves, gets to know the customer, and walks them through the offer via screen sharing. This closeness both increases conversion and ensures the customer makes informed choices about the right products. While the cost and hassle of branch visits are eliminated, the human aspect of the relationship is preserved.

Insurance, credit, and personal advisory scenarios

Video calls are suitable for numerous scenarios such as policy offer presentations in insurance agencies, credit/deposit advisory in banking, investment information in portfolio management, and need analysis in financial advisory. With screen sharing, offer tables, coverage details, or repayment plans are reviewed with the customer; the customer sees the document instantly and asks questions. Complex financial products become much more understandable when viewed together on a shared screen — this reduces complaints arising from misunderstandings.

Privacy, logging, and regulatory compliance

Financial consultations involve sensitive data; therefore, in Bitenta, audio and video flow P2P, do not pass through servers, and are not recorded — only non-sensitive metadata such as call duration is stored. Signaling is processed in Turkey and a KVKK data processing agreement is signed for the Enterprise plan. An important boundary: Bitenta is not a remote customer onboarding/identity verification tool within the BDDK framework. Regulatory identity verification and logging obligations remain within the institution's own processes; Bitenta provides the secure communication layer that supports these processes.

Why Bitenta

Highlights for this sector

Remote credit, insurance, investment advisory

P2P end-to-end encryption — no eavesdropping risk, no logs

Screen sharing for joint review of offers/policies/contracts

KVKK data processing agreement (Enterprise plan)

White label — your own bank/institution branding

Call duration and statistics (non-sensitive metadata)

Capabilities

Tools built for this sector

P2P Encryption

End-to-end encrypted connection; calls cannot be eavesdropped.

Statistics

Call duration, volume, and satisfaction reports.

White Label

Customizable with your own branding on the enterprise plan.

Turkey-based Servers

KVKK-compliant, local infrastructure.

FAQ

Frequently asked questions

How secure are the calls?

The connection is end-to-end (P2P) encrypted; audio and video do not pass through servers, are not recorded, and there is no risk of eavesdropping. Only non-sensitive metadata is stored.

In which financial scenarios is it used?

In scenarios such as insurance policy presentations, credit/deposit advisory, investment information, and personal financial advisory; offers and contracts are reviewed with the customer via screen sharing.

Can it be used for remote identity verification (BDDK)?

Bitenta is not a remote identity verification/customer onboarding tool; it provides a secure communication channel for customer advisory and information. Regulatory identity verification processes remain the institution's own responsibility.

Can we use it with our own branding?

Yes. With white-label customization on the enterprise plan, the interface is adapted to your own bank/institution branding.

Does the customer need to download an app?

No. The call opens in the browser via WebRTC; the customer connects with a single click, no installation required.

Is it KVKK compliant?

Yes. Metadata is processed in Turkey, video/audio is not recorded, and a KVKK data processing agreement is provided on the Enterprise plan.

Related features:
Video ConferencingCorporate ManagementCustomizable Panel

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