Automatically Accept Conversations
No manual call acceptance. When your agent is online, visitors connect directly with one click, without waiting.
The “Accept” step was skipped — the call started on its own
The few seconds a customer waits after clicking the 'Video Support' button for the agent to hit 'Accept' sets the first impression. Automatic acceptance completely removes this waiting step: when the agent is 'Online' in the panel and automatic acceptance is enabled, queued visitors connect directly to the call — no agent click needed. Yet, you remain in control: agents can pause the flow by setting their status to Busy/Offline. In a shared queue with multiple agents, assignment is race-condition safe; the same visitor connects to only one agent.
Go online, the rest is automatic
Online + Automatic Acceptance
Be 'Online' in the panel and turn on the automatic acceptance switch.
Visitor Arrives
Queued visitors are detected instantly; audio/visual notifications are given.
Automatic Connection
The call starts automatically without waiting for 'Accept'.
Instant yet controlled
Speed for the customer, control for you.
One-switch, no-wait connection
When the agent is “Online” and auto accept is on, a visitor who joins the queue connects to the call directly, with no manual “Accept” step.
State-based control
Auto accept only works while “Online”. By setting their status to Busy/Offline, the agent stops the flow at any moment.
Race-condition-safe assignment
In a shared multi-agent queue, the same visitor is connected to only one agent via atomic assignment; no double connection occurs.
Audible & visual notification
A card appears in the panel and an audible alert plays; a full-screen incoming-call notification arrives in the mobile app. No visitor is missed.
What you gain with auto accept
Wait-Free Connection
Visitors don't wait for manual acceptance; the call starts directly.
Single Switch On/Off
Automatic acceptance is turned on/off with a single click in the panel.
Status-Dependent
Works only when 'Online'; pauses the flow when 'Busy/Offline'.
Race-Condition Safe
In multiple agent scenarios, the same visitor connects to only one agent.
Audio & Visual Notifications
Panel card + sound; full-screen call notification on mobile.
Ready for Next in Queue
After a call ends, the agent is ready for the next visitor.
Frequently asked questions
How does automatic acceptance work?
When the agent is 'Online' and automatic acceptance is enabled, queued visitors connect directly to the call without waiting. The manual 'Accept' step is skipped; the connection is established within seconds.
What is the difference from manual acceptance?
In manual mode, the agent clicks 'Accept' on the incoming call card. In automatic mode, this step is removed; for busy and fast-responding teams, the wait time drops to zero.
What happens to visitors when the agent is not ready?
Automatic acceptance is active only when the agent is 'Online'. In 'Busy' or 'Offline' status, new calls do not connect automatically; the visitor is shown the relevant room message or is queued.
How does it behave when there are multiple agents?
Agents share the same room's queue. Automatic acceptance takes the visitor to the available agent; thanks to race-condition safe assignment, the same visitor connects to only one agent.
How do I get notified when a call comes in?
A visual card appears in the panel and an audio notification plays; on mobile, a full-screen incoming call notification is displayed. In automatic acceptance, the call has already started.