Department-Based Meeting Rooms
Separate meeting rooms for sales, support, technical... every topic. Each room has its own queue, representatives, and single-line embed code.
Placing a visitor asking a sales question and a customer requesting technical support in the same queue slows both down. Bitenta meeting rooms allow you to create a separate space for each department or topic: each room has its own visitor queue, its own representatives, and its own single-line embed code. Add the sales room code to the product page, the support room code to the help page; the visitor is directed to the right team based on the page they're on. Greeting message, contact form, widget color, and auto-accept are all independent for each room. The number of rooms is determined by your plan; when a room's capacity is full, a 'capacity full' message is shown to the visitor, and no one encounters an error. You can monitor all rooms from a single panel.
Step by step
Create a Room
Open a separate room for each department/topic from the panel.
Assign Representatives & Settings
Assign representatives to the room; set the greeting message and widget color.
Add Embed Code
Place each room's single-line code on the relevant page.
Separate Room, Separate Queue, Separate Embed Code for Each Department
Placing a visitor asking a sales question and a customer reporting a technical issue in the same queue slows both down. With meeting rooms, you open an independent space for each department or topic: each room has its own visitor queue, its own representatives, and its own single-line embed code. Add the sales room code to the product page, the support room code to the help page; the visitor is directed to the right team's queue based on the page they start from. This way, the right question goes to the right expert, the response time is shortened, and representatives only deal with meetings in their area of expertise.
Room-Specific Settings and Plan-Based Capacity
Each room is independently configured with its own greeting message, contact form, widget color, auto-accept, and operational status — changes in one room do not affect the others. The number of rooms is determined by your plan and is automatically controlled across the organization; until the plan is upgraded, no new rooms can be added once the limit is reached. When a room's simultaneous meeting capacity is full, a 'capacity full' message is shown to new visitors; no one encounters an error screen, and the queue resumes normal operation when capacity frees up. You can monitor all rooms, queues, and representatives from a single management panel, adding new departments in minutes as you grow.
What you can do with this feature
Separate Queues
Each room has its own independent visitor queue.
Room-Specific Representatives
Representatives only see the rooms they are assigned to.
Room-Specific Embed
A separate, single-line embed code for each room.
Independent Settings
Greeting, form, and widget color are set on a per-room basis.
Department Separation
Sales/support/technical teams do not mix.
Plan-Based Capacity
Number of rooms is based on your plan; automatically controlled.
When Capacity is Full
A 'capacity full' message is shown; no one sees an error.
Single Panel
All rooms are monitored from a single management screen.
Frequently asked questions
Why should I set up multiple meeting rooms?
Separate rooms for each department or topic (sales, support, technical) allow you to manage without mixing things up. Each room has its own queue, representatives, and embed code; the right visitor is directed to the right team.
Does each room have a separate embed code?
Yes. A separate, single-line embed code is generated for each room. For example, you add the sales room code to the product page, the support room code to the help page; the visitor connects to the relevant team based on the page they're on.
Are settings independent between rooms?
Yes. Greeting message, contact form, widget color, auto-accept, and operational status are set separately for each room. Changes in one room do not affect the others.
How many rooms can I create?
The number of rooms is determined by your plan. The limit is automatically controlled across the organization; until the plan is upgraded, no new rooms can be added once the limit is reached.
What happens when a room's capacity is full?
When the simultaneous meeting limit is reached, a 'capacity full' message is shown to new visitors; no one encounters an error. The queue resumes normal operation when capacity frees up.
Can the same representative oversee multiple rooms?
Yes. You can assign a representative to multiple rooms; then they see the queues of all the rooms they are assigned to. In small teams, a single representative can manage several departments together.